Username Crystalcello [+7148] eBid Home Site us.eBid.net Contact Them Location El Monte, CA, United States Member Since Sat 09 Jul 2011 13:30:34 (EDT) Auctions Running 297 Access Level SELLER+ Account Type Business Consumer Rights Info Buddy Points 0.000

eBid Stores Crystalcello eBid Store 297 auctions

• We offer violin,Viola,Cello,Bass,Clarinet,Flute,Pocket Trumpet,Trumpet,Saxophone,Trombone,Melodica,Accordion,Ukulele,Harmonica,Accessories and much much more which have been very well received by schools, musical organizations and professional performers.

Shipping policy:

Crystalcello Musical Instruments ships via Fedex Ground or USPS for most of the shipments to the lower 48 states. Contact us for shipping rates outside of the lower 48 states (Alaska, Hawaii, US territories, PO Boxes, military addresses (APO/FPO) and international), and expedited shipping. Freight rates are changing, so do confirm with us the availability of shipping for your order.

Return and Exchange policy:

Customer satisfaction is an important issue with us. Our merchandise is guaranteed to be as it has been described. If you feel the merchandise must be returned for good reason we will refund the item price less a 15% restocking fee. The shipping cost is not refundable. It is important that you contact us with the reason for the return within 7 days and include all original packaging and the packing slip sent by e-mail with the tracking no. to us with the returned merchandise. The return shipping charges are the responsibility of the buyer. Returned merchandise must be in unused condition.The package can not be returned without our #RA. 

If merchandise arrives in flawed condition or is an incorrectly shipped item, please contact us within 3 days with the details of the problem and we can usually solve any such issues by exchanging the merchandise for you. The shipping in both directions for this exchange are the responsibility of the seller. It is important that you include all original packaging with the merchandise shipped back to us for exchange. On rare occasions such problems do occur and you will find that we do our best to resolve them to your satisfaction.

We do not accept the exchange if it is not our fault.