1) What do I do after the auction has finished?

eBid acts as the venue for sellers to conduct auctions and for bidders to bid on sellers' auctions. eBid is not involved in the actual monetary transaction between buyers and sellers, this can be done via a third party company like PPPay.com or PayPal.com. We give you the facility to manage this transaction after an auction is closed or a BuyNow is made.

When the auction closes the Buyer and Seller will see an After Auction Log (AAL) appear at the top of the auction page. The AAL contains options for payment, questions, feedback etc. If the seller has chosen to accept a payment option that is integrated with eBid (PPPay.com, PayPal and Google Checkout) then you should see links to make payment immediately. Otherwise you can use the AAL to contact each other and arrange delivery and payment for the item. If you do not hear from your counterparty immediately please be patient, there is in all likelihood a legitimate reason why they have not responded.

Once you have received payment we would recommend sending the item as quickly as possible. You are much more likely to receive a positive feedback from a purchaser who receives a timely posting. Where possible obtain a postal reference or tracking number. If you send an item with a tracking number you could pass this to the purchaser so they can track the delivery.

eBid recommend PPPay.com for all your online auction payments, they offer instant and escrow transactions for increased security.

After the payment and delivery have taken place, please leave feedback for each other to give other users an insight into the reliability and overall quality of each other. For more information please visit our Feedback FAQ section (please see the menu to the left of the page).

Go to your "My Feedback" section of your own members area to leave the counterparty feedback.

2) What is the After Auction Log?

If you were involved in an auction as a buyer or a seller you will see the "After Auction Log" or "AAL" on the overview page for the closed auction in question. You can find the AAL on the my eBid pages by going to my eBid - Auctions I Ran - Sold and then clicking on the individual auction.
The AAL allows you and the counterparty to keep track of payments, shipping, payment reminders and NPB (non paying bidder) reports.

3) After Auction Log - What are the five red and green icons for?

Near the top right of the After Auction Log you will see five red icons. These will turn green once they have been actioned:
i. Invoice not yet sent. The Send invoice option is opened using the dropdown menu in the AAL.
p. Payment details not entered. If the seller selects payment received from the dropdown menu in the AAL, or the bidder selects payment sent from the dropdown menu, this icon will show as green.
s. Shipping details not entered. Once the seller marks the item as shipped from the dropdown menu in the AAL, this icon will show green.
fl. You have not left feedback. You can leave feedback by choosing the "Leave Feedback" option from the AAL dropdown menu.
fr. You have not received feedback. If you have not received feedback from the counterparty, you can request feedback be left by selecting "request feedback" from the dropdown menu in the AAL.
More detailed information on some of these topics can be found below.

4) Where can I find the buyer/seller email address?

Once the auction is closed all successful parties are sent a confirmation email. The email contains the counterparties address and email. You can also contact the counterparty by using the "Ask A Question" facility from the dropdown menu on the After Auction Log page.

5) If I "add a note" on the After Auction Log, does it show to the other party?

In the dropdown menu on the After Auction Log page there is an option to "add a note". This note is for your information only and will not be seen by the counterparty.

6) How can I send a reminder for payment?

You can send a payment reminder to a successful bidder of your auction by going to the After Auction Log page and selecting the "Send Payment Reminder" option from the dropdown menu.

7) How can I log the auction as being paid?

To log the item as paid, access the After Auction Log by going to - my eBid - Auctions I Bid On, and click on the individual auction listing. Using the dropdown menu, select: "Mark as Payment Sent".

8) The winning buyer has marked the auction as "Payment Sent", but I have not received payment.

If the auction has been marked as "Payment Sent" by the counterparty and you have no record of receiving the payment, you can reset the payment status by going to the dropdown menu in the After Auction Log and select "Payment Not Received Dispute".

9) What if the buyer doesn't pay for the auction?

If you have allowed a reasonable time to elapse and you have not received payment, you should request payment by choosing "Send Payment Reminder" from the dropdown menu on the After Auction Log. If you have been unable to contact the counterparty and no payment has been received please leave the appropriate feedback or report the user as a Non Paying Buyer using the dropdown menu on the After Auction Log page.

If you wish us to review any fees as a result of the action of a non paying buyer, simply contact us via our contact form on the Helpdesk index page. Please ensure you have left Negative feedback or reported the user as a Non Paying Bidder prior to contacting us. You may re-send an invoice which will count towards the 2 reminders needed before an NPB report can be recorded. The seller then has recourse to request that a credit of the FVF incurred be credited to their eBid account balance, which can be used towards future fees.

Sellers are not eligible for a Final Value Fee (FVF) credit if they refuse to sell the item in accordance with the auction terms.

10) How can I log the item as being shipped?

To log the item as shipped, access the After Auction Log by going to - my eBid - Auctions I Ran - Sold, and click on the individual auction listing. Using the dropdown menu, select: "Mark as Shipped".

11) How can I request feedback?

To request feedback for a particular auction you can use the "Request Feedback" option from the dropdown menu on the After Auction Log page. You will then be taken to the feedback page. Alternatively go to the Feedback section which can be found at - my eBid - my Feedback (right hand menu) and click on the "Request FB" tab to bring up the auction list. You should then select the S button to send out a feedback request for that specific auction.

12) How can I post feedback?

To post feedback for a particular auction you can use the "Leave Feedback" option from the dropdown menu on the After Auction Log. You will then be taken to the Feedback page. Alternatively go to the Feedback section which can be found at - my eBid - my Feedback (right hand menu) and click on the "Add FB" tab to bring up the auction list. This will bring up the list of auctions where feedback has yet to be left.

13) Can I change the text/rating of Feedback I posted previously?

You can edit previously posted Feedback by going to - my eBid - my Feedback (right hand menu) and clicking on the "View/Edit What You've Said" tab - A list of auctions is shown with the comments and ratings shown. If you click on the "Click here to edit" link to the right of the auctions you will be given the opportunity to change the text and/or rating of the feedback.

14) What is Escrow?

The dictionary definition of auction payments is 'money or goods held by a third party pending fulfilment of some condition', that is, you use a middleman to handle your transaction at no risk to yourself.
You should use this service if you are sending substantial funds to a member that has no or little feedback. Visit

15) How can I pay or accept payment via PPPay.com, PayPal or Google Checkout?

See our FAQ page on "Selling". The link is in the left hand column. Questions 50 to 54 cover setting up payment processors within your eBid Account.

16) Why do my buyers not see the shipping amount when they checkout?

If you have your PayPal Account settings set in a certain way it can override the shipping amounts we send to them when your buyers checkout or pay via an invoice. To check this go your Paypal Account : My Account > Profile > Postage Calculations. Look at the bottom of the page and there is a checkbox captioned: "Click here to allow transaction-based postage values to override the profile postage settings listed above." Make sure that is ticked.

17) Why do my buyers see an error message when paying via Paypal?

If your buyer receives this message when trying to use the Paypal button .. "Data does not match input character set or default encoding. For more information, please contact the merchant - please check your Paypal settings below."

Make sure the encoding on your account is correct.

Log into your PayPal account.
Go to your profile.
Under the selling preferences column, select Language Encoding.
Make sure your website language is set to Western European Languages.
Click the more options button.
Make sure encoding is set to windows-1252 or UTF-8.
Then save settings.
After setting this test your link again and see if it works now. This should resolve the issue.

18) Can I export my auction/sales data?

Export live listings - You can export your live listings into Microsoft Excel or Open Office Calc by going to your My eBid > My Trading > Selling > Auctions I'm Running section and at the top of the page you will see an 'Export Listings' tab.
The 'Export Listings' tab will export your listings into a text file in our own eBid Spreadsheet layout. This format is easily importable into Microsoft Excel or Open Office Calc.

Export Closed listings or sales data - You can export listings and sales data of closed listings by going to your My eBid > My Trading > Selling > Auctions I Ran section and at the top of the page you will see 'Export Listings' and 'Export Sales Data' tabs.
The 'Export Sales Data' tab will export your sales data into a text file which can be used within your own account system if required. It is easily importable into Microsoft Excel or Open Office Calc. Fields include the following:

ID#
BUYER
DATE
QUANTITY
UNIT PRICE
SHIPPING PRICE
SKU
NAME
ADDRESS
ADDRESS2
CITY
STATE
COUNTRY
EMAIL
I (Invoiced?)
P (Paid For?)
S (Shipped?)
FL (Feedback Left?)
FR (Feedback Received?)
##end##

To export a previously uploaded file from Ninja Lister, go to your My eBid > My Bulk Upload and click on the relevant file under 'My eBid Bulk Uploads' and then 'View Log'. In the top right of this section you will see a tab: 'Export these Auctions'.

19) My buyers are seeing something about Encrypted and Secure payment buttons when paying me with PayPal?

You have "Encrypted Website Payments" set to ON in your PayPal account. You will need to switch this to OFF to enable PayPal payments on eBid.

1. Login to your PayPal account
2. Click the "Profile" subtab.
3. Click on the "Website Payment Preferences" link in the "Selling Preferences" column.
4. In the section titled "Encrypted Website Payments" select "Off".
5. Click "Save".

20) The winning buyer has made payment but not for the full amount.

If the buyer pays for the item but has not sent the full amount due to postage or other issues we would suggest the following options:

i) Refund the payment at your payment provider and use the 'Mark as Refunded' option in the After Auction Log (AAL) dropdown menu.
ii) Choose the 'Send Invoice to Buyer' option from the AAL dropdown menu and add an auction discount, leaving the shipping (or other) amount that remains to be paid. The buyer can then pay this invoice for the outstanding amount

21) How can I send an invoice?

To send a successful bidder an invoice, click on the My eBid link at the top of the page and select the Sold Tab. From the dropdown menu to the right of the auction listing select the 'Send invoice to buyer' option.

Alternatively select My eBid > Auctions I Ran > Sold (left hand menu), click on the auction link to open the 'After Auction Log' (AAL). The dropdown menu can be found at the top right hand side of the AAL.

22) How can I invoice for more than one item at once?

If a bidder has purchased several items and you wish to combine these on one invoice, select the 'Send invoice to buyer' option (as above).

Under the header 'This buyer has won these other auctions from you which can also be added to this invoice' at the top of the page, use the dropdown menu below to select all the listings you wish to add to the invoice.

If the items have different Paypal accounts linked to them then they will all be changed to the Paypal account of the initial item on the invoice.

23) How can I add a discount to the sale price?

SELLER+ customers or SELLER using the "Platinum" feature can add a discount to the sale price via the invoice option from the dropdown menu in the After Auction Log (AAL).

Go to "My eBid > My eBid Dashboard > Sold". From the dropdown menu of the item select "Send invoice to buyer". Next to the "Auction(s) Total" click the "add discount" link. From the resulting options you can select a discount using a percentage or currency basis.

24) How can I add a discount to shipping costs?

SELLER+ customers or SELLER using the "Platinum" feature can add a discount to the shipping cost via the invoice option from the dropdown menu in the After Auction Log (AAL).

Go to "My eBid > My eBid Dashboard > Sold". From the dropdown menu of the item select "Send invoice to buyer". Next to the "Shipping Total" click the "add discount" link. From the resulting options you can select a discount using a percentage or currency basis.

25) How can I change the quantity purchased?

The seller of the auction has the option to amend the quantity purchased by the bidder via the After Auction Log (AAL). Go to "My eBid > My eBid Dashboard > Sold". From the dropdown menu select "Edit quantity sold" and amend the quantity (reduce only) as required, then press the submit button. Final value fees and Buddy Points will be amended.

26) How can I cancel the sale?

To cancel a purchase go to "My eBid > My eBid Dashboard > Sold". From the dropdown menu select the "Cancel this sale" option. Enter the reason in the box provided and click the submit button.

Please note this option will not be available if payment has been made or payment has been marked as sent by the buyer. Final value fees and Buddy Points earnt will be removed.

27) How can I claim back a final value fee?

Between 20 and 75 days after a sale, seller has left negative or neutral feedback and the AAL is marked as NPB (non paying bidder), then the option "Refund final value fee" will appear in the AAL dropdown menu.

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8) How long should I wait after an auction closes to file a NPB? Question from Creekcider [+945] on 11 Apr 2011

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10) where will I see questions people send me Question from Midwest2u [0] on 21 Nov 2011

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