THE BUYER IS RESPONSIBLE FOR ENSURING THAT THE ITEM IS COMPATIBLE BEFORE PURCHASING

Assume that any photo is a library photo, not the actual item you will receive, unless expressly mentioned above.

Standard delivery charge for this item is as above.

Please note that the shipping fee includes all postage, packaging, picking, handling and other expenses incurred in getting the item to you as quickly as possible. It is not just the cost of the stamp. And is not negotiable or refundable
We obtain proof of posting on all our deliveries.

Parts and Item Description

Assume that any photo is a library photo, not the actual item you will receive, unless expressly mentioned above.

Questions

Please do not ask us if any part will fit a particular PC - Often google gives the answer. We cannot offer a technical support service for parts, and is impossible to tell you which part has failed over the telephone. in 99.9% of cases, we need a part number for any failed item to be able to check for compatiblity, in which case it is obvious of that part number you need. In the case of memory, we usually recommend that you check the type of memory needed at the kingston.com website.

Feedback

All feedback is reciprocated. If you leave us positive feedback, you will automatically be left positive feedback. Feedback is important, so please do not forget to leave feedback for your purchase. Please let us know before leaving neutral or negative feedback, as often it is usually just a case of miscommunication- usually problems can be worked out very quickly. We would far sooner have a happy customer than an unhappy one! Leaving neutral or negative feedback may result in you being prevented from buying any further items from us.

Collections

Collections are not allowed as we operate a secure site, and cannot allow any member of the public to enter the building. We do not generally allow third party courier collections unless by arrangement in advance. A packing charge will apply (typically 25% of the shipping rate) for all items collected by your own courier. In the event of any problem with an item, we will not refund your couriers costs, only our standard rate.

Returns

Returns are only accepted if the item is faulty.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Returns not accepted for items listed as faulty or past the use by date
     
Please note: All goods are security marked to prevent fraud

Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.